Does all middle-management hang together or what?

Geez. I swear all middle-management hang out and try to figure out how not to do anything. Last Friday I had a "blow and go" customer be a total jackass. He swore the whole time he was there. He didn't come at his appointment time because the retard that worked there before let the drunks come and go whenever was convenient to them instead of making them come during their appointments. This particular drunk was pissed because he had to wait because I had gone to lunch. His appointment time came and went, so I didn't stick around waiting any more. He bitched he had to wait. He bitched he had to take off of work. He bitched there was no way the company could inform him of any pending location changes of his appointments because he shut his phone off and does not have an answering machine. He was the ass who drove drunk and got caught, and now everyone has to kiss his ass because the dumbass that was there did? Oh hell no. After the jackass left, I called the blow and go company to let them know this was an asshole we were dealing with, and he probably should be notified by mail of his next appointment pending our contract canceled. I don't want to cross paths with that dude again. Within minutes the guy that trained me was on the phone. "What do you mean you are canceling our contract?!?". The other woman I work with just gave him our manager's phone number. That's right. Middle-management never called to inform the company they were canceling.